Refund Policy
At Sydney Shiner, we are committed to providing professional and high-quality cleaning services.
Cancellations
If you need to cancel or reschedule a cleaning service, please contact us as soon as possible. Cancellations made with reasonable notice may be rescheduled without charge.
Refunds
Refunds are considered on a case-by-case basis depending on the circumstances of the booking and the services provided.
Once a cleaning service has been completed, refunds are generally not provided solely because a customer is dissatisfied with the result. However, if you believe an area has not been cleaned according to the agreed scope of work, please contact us promptly so we can review the issue and, where appropriate, arrange a reasonable remedy or re-clean.
Re-clean Requests
Any concerns about the cleaning should be reported within 24 hours of service completion, where possible. We may request photos or other details to assess the concern.
For end-of-lease cleaning, our bond-back guarantee applies only to areas included in the agreed cleaning scope and is subject to the property’s condition and the requirements communicated before the service.
Non-Refundable Services
Services that have already been completed, as well as specially arranged services or additional work approved by the customer, may not be eligible for a refund.
Contact Us
If you have any questions regarding our refund policy or your cleaning service, please contact Sydney Shiner / Gajab Services through our website or by phone.